![]() ![]() If the Gamma status notes are to be believed then it looks like it could be a single faulty deviceģUK have an engineer awaiting delivery of the new device and will fit this as soon as delivered.ģUK have identified a faulty device in their network causing intermittent disruption to service. During that time the status checker was working so I got a screen shot for most days it was off other than the weekend as had no one to contact so kect until the following Monday to log my complaint with them but to claim they called and texted me during the outage and closed my case was rather anoyying Now it’s gone off again 1 month to the day it came back on I’m now going to contact the ombudsman now and see if I can get my contract cancelled as they billed me when I didn’t get service for nearly 1/3 of a month but charged me regardless if they cannot provide a service then we must have right to cancel such service. During the time I got no signal for over a week so I didn’t get a phone call or text from them or any info regarding why it compensated. Then I received an email in November saying we tried to ring you we tried to text you but got no reply so we closed you case down. You can view our Customer Complaints Code here: for details around timescales and our investigation process. If it takes longer to resolve, we will keep you informed of the progress. Hello, we have now logged your complaint and we’ll do our best to resolve it within 7 working days. On ID I jmhad no signal in October 20th 2023 until nov1st 2023 I opened up a case with id mobile which said they would get back with an update in 7days here’s reply I got…. Mobile network cores should be delivering 5 9s reliability. Very unusual to have core network with no resilience and it usually happens in error.Īfter a massive outage Rogers in Canada not only had to modify their network to improve resiliency they ended up building a parallel network with a different vendor.īelieve BT have a multi-vendor network for this reason too, to provide protection against a software issue wiping out a network let alone relying on one line card. Even very small ISPs have a couple of NNIs with each of their network providers and a ring for their connectivity to the wider Internet. Having redundancy isn’t some unusual thing it’s the standard thing. No reason to have a huge proportion of a network reliant on a single chassis let alone a single line card. Most of the rise that does exist could also be explained by customers of those networks being unable to contact those on Three’s service.ĭecemat 1:57 No ISP worth their salt will have any single point of failure outside of the very edge where the customer connects so a failure there will impact a limited number of people. Some posters have also reported that O2, Vodafone and EE were impacted by the same issue, but their complaint volumes are still relatively low (measured in the hundreds, rather than the tens of thousands) – not even remotely in the same ballpark as Three experienced. But we won’t know if there’s still a major problem this morning until everybody starts waking up to use their mobile phones. ![]() Three appears to have restored data connectivity last night via various unspecified network mitigation measures, while some of those experiencing calling issues have informed us that they seemed to have been resolved in the small hours of this morning. They are working to replace this device with delivery to site anticipated by 19:00 and are reviewing what additional mitigation they can put in place to minimise disruption.” According to that page: “ 3UK have identified a faulty device in their network causing intermittent disruption to service. Meanwhile, Cloudflare has released a chart that shows how the outage has been recorded on their internet traffic trends for the operator’s network, which highlights a clear drop around 15:00 UTC and it hasn’t returned, yet.Īt the same time Gamma’s service status page may give us our first real indication of the cause. We’re seeing some reports of connections returning. ![]()
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